What would you do if someone hacked into your webcam and started playing music from it and talking to you? Would it freak you out even more if the song was "Every Breathe You Take" by the Police? (You know, "I'll be watching you...")
This poor guy calls tech support who seems to be rather unhelpful. They tell him that it's impossible for someone to hack into it - until the hacker takes things up a notch.
What would I do? I'd flip my shit and unplug the damn thing.